AS OF JANURY 30, 2017 THE HARDWICK ELECTRIC DEPARTMENT (HED) WILL BE

 

UTILIZING THE COOPERATIVE RESPONSE CENTER (CRC) TO DISPATCH HED CREWS FOR ALL POWER OUTAGE AND EMERGENCY PHONE CALLS – 24 HOURS A DAY 7 DAYS A WEEK

CRC IS A NATIONWIDE CALL CENTER THAT HAS BEEN PROVIDING SERVICES TO UTILITY COMPANIES FOR 25 YEARS. CRC PRESENTLY SERVES 415 UTILITIES ACROSS THE US, THEY HAVE CALL CENTER FACILITIES IN MULTIPLE STATES, AND ARE THE LEADER IN THEIR INDUSTRY.  CRC’S FULL TEAM OF PROFESSIONALS, COUPLED WITH THEIR TOOLS/IMPROVED TECHNOLOGIES WILL PROVIDE HED CUSTOMERS WITH TOP QUALITY CALL SERVICES FAR SUPERIOR TO PREVIOUS METHODS

IF YOU NEED TO CALL CRC YOU WILL MOST ALWAYS SPEAK WITH A REAL PERSON. CRC HAS DIRECT ACCESS TO YOUR HED ACCOUNT INFORMATION, AND WILL QUICKLY GET YOUR OUTAGE/EMERGENCY REPORTED.  DURING VERY LARGE OUTAGES AND EXCEPTIONALLY HIGH CALL VOLUMES YOU MAY HAVE AN OPTION TO UTILIZE CRC’S AUTOMATED SYSTEM TO REPORT YOUR OUTAGE.  THE SYSTEM WILL ALLOW YOU TO ENTER YOUR PHONE NUMBER TO IDENTIFY THE LOCATION OF THE OUTAGE - SO PLEASE BE SURE YOUR PHONE NUMBERS AND 911 ADDRESSES ARE UP TO DATE ON YOUR HED ACCOUNT!!!  CRC PROCESSES BOTH REAL PERSON AND AUTOMATED CALLS WITH EQUAL EFFICIENCY AND EFFECTIVENESS – SO PLEASE DON’T HESITATE TO UTILIZE THIS TOOL

BEGINNING JANUARY 30, 2017 ALL OUTAGES AND EMERGENCIES MUST BE CALLED INTO CRC AT THE FOLLOWING NUMBER…

1-888-472-5201

HED IS HAPPY TO NOTE THAT WE IMPLEMENTED OUR REGULAR BUSINESS OFFICE PHONE NUMBER AS AN “888” TO CONTACT CRC. WE HOPE THIS MAKES THE TRANSITION A LITTLE EASIER, AND MORE CONVENIENT.  HED IS TRULY EXCITED TO PROVIDE THESE NEW AND IMPROVED SERVICES FOR OUR CUSTOMERS!!!   

AS STATED ABOVE ALL OUTAGE/EMERGENCY CALLS WILL BE PROCESSED BY CRC AS OF JANUARY 30, 2017. PLEASE BE AWARE THAT IF YOU CONTACT THE HED BUSINESS OFFICE TO REPORT AN OUTAGE/EMERGENCY AS OF THIS DATE, YOU WILL BE DIRECTED TO HANG UP AND CALL CRC AT THE “888” NUMBER.  ALL NON OUTAGE AND NON EMERGENCY CALLS BE PROCESSED THROUGH THE HED BUSINESS OFFICE AS USUAL AT 802-472-5201